Terms of Service
Clear, transparent terms that govern your use of Flyte AI's flight booking platform
Acceptance of Terms
By accessing and using Flyte AI's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
Service Description
Flyte AI provides an AI-powered flight booking and travel assistance platform. We help users find, compare, and book flights through our intelligent chat interface and booking system.
User Responsibilities
Users are responsible for providing accurate information when booking flights, including but not limited to passenger details, travel dates, and payment information. Users must comply with all applicable laws and airline policies.
Booking and Payment
All bookings are subject to availability and confirmation. Prices displayed are subject to change until payment is completed. We accept major credit cards and other payment methods as indicated on our platform.
Limitation of Liability
Flyte AI acts as an intermediary between users and airlines. We are not responsible for flight delays, cancellations, or changes made by airlines. Our liability is limited to the service fees charged by our platform.
Privacy and Data Protection
We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
Intellectual Property
All content, features, and functionality of Flyte AI, including but not limited to text, graphics, logos, and software, are owned by Flyte AI and are protected by copyright, trademark, and other intellectual property laws.
Prohibited Uses
Users may not use our service for any unlawful purpose or to solicit others to perform unlawful acts. This includes but is not limited to fraud, harassment, or violation of any applicable laws or regulations.
Modifications to Terms
We reserve the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the service constitutes acceptance of the modified terms.
Governing Law
These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Flyte AI operates, without regard to conflict of law principles.
Refunds and Cancellations
We understand that travel plans can change, and we are committed to helping our customers with refunds and cancellations whenever possible. Our customer service team will work diligently to assist with any booking modifications or cancellation requests.
Refund Policy Details
Refund eligibility is determined by multiple factors including but not limited to airline policies, fare type, booking timing, and applicable fees.
Important: Refunds are processed subject to airline terms and conditions, which may include non-refundable fare restrictions, administrative processing fees (typically $50-200 per ticket), time-based penalties that increase closer to departure date, third-party booking fees, payment processing charges, and currency conversion costs where applicable. Refund requests must be submitted within 24 hours of booking for full consideration, with requests after this period subject to additional restrictions and fees. Service fees, convenience charges, and booking modifications are generally non-refundable regardless of circumstances. Processing times may extend 30-90 business days depending on airline and payment method.
Contact Information
For questions about these Terms of Service, please contact us at legal@flyteai.io
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