Legal Document

Terms of Service

Clear, transparent terms that govern your use of Flyte AI's flight booking platform

Last updated:8/9/2025
1

Acceptance of Terms

By accessing and using Flyte AI's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2

Service Description

Flyte AI provides an AI-powered flight booking and travel assistance platform. We help users find, compare, and book flights through our intelligent chat interface and booking system.

3

User Responsibilities

Users are responsible for providing accurate information when booking flights, including but not limited to passenger details, travel dates, and payment information. Users must comply with all applicable laws and airline policies.

4

Booking and Payment

All bookings are subject to availability and confirmation. Prices displayed are subject to change until payment is completed. We accept major credit cards and other payment methods as indicated on our platform.

5

Limitation of Liability

Flyte AI acts as an intermediary between users and airlines. We are not responsible for flight delays, cancellations, changes, overbooking, weather disruptions, airline bankruptcies, missed connections, lost luggage, visa issues, medical emergencies, or other travel-related problems beyond our control. Our liability is limited to the service fees charged by our platform. As a beta service, some features may have limitations or occasional issues.

6

Privacy and Data Protection

We are committed to protecting your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

7

Intellectual Property

All content, features, and functionality of Flyte AI, including but not limited to text, graphics, logos, and software, are owned by Flyte AI and are protected by copyright, trademark, and other intellectual property laws.

8

Prohibited Uses

Users may not use our service for any unlawful purpose or to solicit others to perform unlawful acts. This includes but is not limited to fraud, harassment, or violation of any applicable laws or regulations.

9

Modifications to Terms

We reserve the right to modify these terms at any time. Users will be notified of significant changes, and continued use of the service constitutes acceptance of the modified terms.

10

Beta Service Notice

Flyte AI is currently in beta testing. While we strive for reliability, some features may be limited or occasionally experience issues. We're continuously improving the platform based on user feedback. Beta users help us identify and resolve any problems as we work toward our full launch.

11

Refund Policy

Refunds are subject to airline policies and booking conditions. While we cannot guarantee refunds in all cases, we will make reasonable efforts to assist with refund requests where airline policies permit. Refund processing depends on third-party systems and may involve fees or restrictions imposed by airlines or payment processors.

12

Booking Changes and Cancellations

Booking modifications and cancellations are subject to airline policies and may involve fees. We will assist with change requests where possible, but airlines ultimately control their own booking policies. Change fees, cancellation penalties, and fare differences are determined by the airline. We recommend reviewing airline policies before booking.

13

Payment Processing

Payment processing is handled by secure third-party providers. While we strive for accurate pricing, final charges may differ slightly due to taxes, fees, or currency conversion. We are not responsible for bank charges or payment processor fees that may apply. Prices are subject to change until payment is completed.

14

Governing Law

These terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Flyte AI operates, without regard to conflict of law principles.

CRITICAL

⚠️ REFUND DISCLAIMER - READ CAREFULLY

WE CANNOT AND DO NOT GUARANTEE REFUNDS. By using our service, you acknowledge that you may lose 100% of your payment with no recourse.

NO REFUND GUARANTEE

BETA SERVICE WARNING: This is a beta service. We cannot guarantee refunds under any circumstances. Even if airline policies technically allow refunds, our beta status means processing may fail, systems may be unavailable, or technical errors may prevent refund completion.

• Non-refundable by default: All bookings should be considered non-refundable

• Processing failures: Refund attempts may fail due to technical limitations

• Airline policy changes: Airlines may change policies without notice, voiding refund eligibility

• Third-party fees: Payment processors, banks, and airlines impose non-refundable fees

• Administrative costs: Processing fees of $50-500+ per ticket may apply

• Time limitations: Most refund windows close within 24 hours or less

• System downtime: Refund processing systems may be unavailable when needed

Support Contact: For refund-related issues, contact support@flyteai.io - however, contacting support does not guarantee any resolution or refund processing.

12

Contact Information

For questions about these Terms of Service, please contact us at legal@flyteai.io

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